Thanks a Bundle Report Launched
A new report provides guidance for phone and internet companies to improve support and access to online telecommunications products for consumers with cognitive disabilities
Thursday 13 December 2018
Access to computers, mobile phones, home phones, tablets and internet services is increasingly important for Australians to keep in touch with friends, family and colleagues, access services and organise activities. However, people with cognitive disabilities, who may have difficulties with learning, memory, concentration and/or decision-making, must deal with a range of barriers to accessing telecommunications services. These include a lack of accessible information and technology and unclear avenues for asking questions and getting assistance.
The Thanks a Bundle Research Project, undertaken by University of Melbourne researchers and funded via the Australian Communications Consumer Action Network (ACCAN) Grants Program, sought to develop practical resources to increase support and access to online telecommunications products for consumers with cognitive disabilities.
The project's final research report and resources for the telecommunications industry were launched today by Australia's Disability Discrimination Commissioner, Alastair McEwin.
The research team consulted with representatives from People with Disability Australia (PWDA) and the Victorian Mental Illness Awareness Council (VMIAC), as well as an expert advisory board, to ensure that the research outcomes were appropriate and useful for the community.
Dr Yvette Maker, the project’s Senior Research Associate, said "All consumers have a right to access the information and services they need to make decisions and get the products that are right for them. In this project, we have developed practical tools to support suppliers to improve their processes and practices to better support the exercise of the rights of consumers with cognitive disabilities."
Copies of the research report, toolkit for industry, Easy English report and a report summary are available below. For more information about this project visit the project page or contact email@example.com.
Thanks a Bundle Research Report
The 132-page report produced by University of Melbourne researchers, including recommendations and resources.
Thanks a Bundle Toolkit for Suppliers
A set of resources for telecommunications suppliers to improve the accessibility of their information and ensure that consumers have access to assistance and support.
Thanks a Bundle Easy English Report
An easy-to-read summary of the project.
Thanks a Bundle Easy Summary Report
A 20-page summary of the research and recommendations.