Better Support for Consumers with Cognitive Disabilities

Guidance for retailers to improve their approach and make their processes and communications more helpful and accessible to consumers with cognitive disabilities.

Improving Access and Support Research Report

The 48-page report produced by University of Melbourne researchers, including legal analysis, guidelines for improving access and support, and links to further information.

Download: Download the Research Report (PDF)

Download: Download the Research Report (Accessible Word)

Improving Access and Support – Top Five Tips for Retailers

A short information booklet to support retailers and their staff to make their practices and processes more accessible for consumers with cognitive disabilities.

Download: Download the Top Five Tips(PDF)

Download: Download the Toolkit (Accessible Word)

Improving Access and Support – Easy English Summary

An easy-to-read summary of the project.

Download: Download the Easy English Report (PDF)

Download: Download the Easy English Report (Accessible Word)