Consumer Transactions Pilot Study Published

A report examining consumer transactions equitable support models for individuals with decision-making impairments has been published by the Melbourne Social Equity Institute.

The report is based on a pilot study carried out at the University of Melbourne in 2016 as part of a larger program of research funded by the Melbourne Law School Major Collaborative Project Fund. 

The pilot study was facilitated by the Melbourne Social Equity Institute, in collaboration with Mind Australia (a community mental health support service) and Scope Australia (a disability service provider). The pilot study was guided by an expert Advisory Board, including representatives from:

  • Australian Communications Consumer Action Network,
  • Australian Federation of Disability Organisations,
  • Carers Victoria,
  • Consumer Action Law Centre,
  • Office of the Public Advocate (Victoria),
  • Telecommunications Industry Ombudsman, and
  • Victoria Legal Aid

The primary objectives of the pilot study were to:

  • establish what supports individuals with decision-making impairments need when participating in consumer transactions, and
  • identify which support models may assist them to engage more equitably in consumer transactions across four industry sectors — finance, telecommunications, insurance, and utilities.
  • The aim of the overall program of research is to build expertise and tools for wider industry participation in supporting people with decision-making impairments to be fully included in society as economic actors.

Download a copy of the report (PDF) 

Email Melbourne Social Equity Institute to request a printed copy of the report

An Easy English version of the report will also be available soon.