Enhancing Access and Support for Water Customers

A new report provides guidance for phone and internet companies to improve support and access to online telecommunications products for consumers with cognitive disabilities

Report Cover

Enhancing Access and Support for Water Customers with Cognitive Disabilities

A 14-page guide for water retailers.

Download: Download the Guide (PDF)

Download: Download the Guide (Accessible Word)

Sample Easy English Resources

A sample summary customer charter and bill explainer in Easy English format.  These documents provide general guidance on the nature and content of Easy English documents. The images, Easy English symbol and Scope logo cannot be used without permission and the content cannot be directly reproduced as it is subject to copyright.

Download: Download the Summary Customer Charter (Accessible PDF)

Download: Download the Summary Bill Explainer (Accessible PDF)